Jager Sjh

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Complain, get swear words get threaten

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I complaned, they swore now they want to sue me for the bad review.
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Reason of review:
Poor customer service
Nikiyah Rbg
map-marker Mesa, Arizona

GetRung Tiles Vary Drastically In Color and Don't Interlock Properly

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GetRung Tiles Vary Drastically In Color and Don't Interlock Properly
GetRung Tiles Vary Drastically In Color and Don't Interlock Properly - Image 2
GetRung Tiles Vary Drastically In Color and Don't Interlock Properly - Image 3
Tiles drastically varied in color not the "slight color variation" they mention and did not interlock properly. I chose this company because of the good reviews and was the worst mistake ever. Get Rung will not replace defective tiles nor offer compensation for poor quality tiles. I wouldn't do business with a company that doesn't stand by their product. Customer support is very poor as they can't handle upset clients that have paid over $320 to them and are upset with what they received. Once again I have proof GET RUNG will not replace or compensate customer for defective tiles- they have stated this it in writing to me. They 100% declined to fix their error and wonder why customers get upset when they receive low quality tiles that do not match the TAN color they ordered after giving the company a good chunk of money. Pick a different company that will actually stand by their product and take care of their customers!
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Loss:
$320
Cons:
  • Drastic color variation of tan tiles
  • Defective tiles that dont interlock
  • Lack of professionalism
Reason of review:
Bad quality
Anonymous

Very Poor Quality Mats

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I bought the Get Rung 1" mats for my new school and was disappointed from day one. The mats have stains on them, they are slippery, they are hard as a rock, the red mats are all different shades and the color of the red mats gets on your feet and uniform when you work out on them. I have had mats from several other company's and have never had issues like this. I went cheap and got what I paid for. Do yourself a favor and spend a little extra money to get a quality mat. When I brought this up to the owner of Get Rung about a month ago, he said he would check with the factory and never contacted me since. I guess I should of known that a cheap price would mean a cheap mat.
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1 comment
Guest

And after working with you and the factory to determine the issue we replaced all the mats! Sometimes there are defects in any product made and allowing the company adequate time to support the need is helpful to resolution.

Glad we could turn this around and take care of you.

thank you again. Get Rung

Gina D Tpw
map-marker Rancho Cordova, California

Getrung.com Horrible Customer Service

Long story short, horrible customer experience with getrung. I was dealing with the "CEO" in asking for additional mats. Needed 3 more since only came with 9. However, I did not order the "free" one during my original order. So I contacted them and asked if they could just ship me 3 mats. The CEO's response was pretty entertaining. He pretty much blew me off and said he's right and how he's not making any money out of shipping 3 mats and he was giving me a great deal for 100 bucks for 3 mats. A full order of 9 mats was approximately 200 bucks. Why would I pay half the price just for 3 mats? Doesn't make sense. Anyway, mats are great for what I use them for but I'm never dealing with that company again--I should've gone to Zebra for these mats. Better service and from what I can tell , better mats too.
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Loss:
$200
tfree
map-marker Colorado Springs, Colorado

Get Rung.com - horrible customer service

When the product I ordered was out of stock, the email I received to let me know was personally insulting. the website is awful when it comes to determining if item is in stock, and customer service is non existent. There are too many other suppliers of floor padding to use this company. There is no reason to be insulted because of a poorly designed website leading to an order of something out of stock. What happened to, "I'm sorry, but the item you ordered is no longer available" ? Instead I get,"we have cancelled and refunded this order. As stated all over the order page this product is not available, has not ETA (their words), and should not be ordered...". Is that even English? Yet there was a list of the product with quantities up to 42 showing. Apparently there should be a date (usually indicating backordered), or, get this, a blank space next to the item (rather than the quantity currently listed there). Yep, clear as mud.
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Anonymous
map-marker Auburn, Washington

Thanks for the info

I am glad everyone shared their feelings about this company... I **almost** ordered from them and then read these reviews. I was finally sold on NOT buying from this company after reading the owners comments! I would rather pay a little, or even a lot, more money to know I will get better customer service if I need it. I also want to give my money to people/companies that deserve it. For those still shopping for gym floor tiles I just bought from "We Sell Mats" and they have all 4 and 5 star reviews. I will post and updated review once I receive my product.
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1 comment
Guest

I Work at this company and my bosses Missy and Ken Richardson are the NICEST BOSSES you could ever have!

LawBobLobLaw
map-marker Houston, Texas

GetRung's Aggressive Complaining

I participate on an mixed martial arts (MMA) forum. As such, I contribute to the forum by posting reviews of the products I've purchased and used: boxing gloves, torso guards, shin guards, mouth pieces, etc. Naturally, I believe the truth matters: why would I recommend a product that is flimsy, too soft, or tears at the seems? And so my story with GetRung.com begins. I purchased GetRung's MMA mats for two reasons: low price, fast shipping. You get what you pay for: good mats that don't burn, but aren't Judo quality. And I wrote a review about that. On the MMA forum. Telling the truth about the great price, about how I don't slip when sweating, and about how a supplemental judo floor is required for crash-use. And I informed the company itself as most companies look to reviews to A.) see their standing in their consumer-communityB.) improve their product based on standing And this is why I am writing on PissedConsumer: the president himself emails me complaining to edit my review because my it stated the product wasn't perfect. I was accused of laziness, ignorance, and making "crappy statements." By the president of the company. Now I've informed Nutty Buddy --a company that makes cups to protect man parts-- about what I honestly think of their product, and they took it in stride and are even considering sending a beta product of their new style. GetRung's response? To complain to the MMA forum to the point where the admins remove the thread altogether. GetRung went out of their way to remove the thread. Instead of researching a new and improved product they decide to *** and complain to the point of getting their way like a child does in a tantrum. The president of GetRung accuses, complains, whines, and ignores the truth in favor of stroking his ego. Don't beleive me? Or think I'm exaggerating? Below is the email conversation: FW: Post-Sales5 messagesSean Smith Sat, May 22, 2010 at 12:59 AMReply-To: ssmith.1@***.comTo: casey-----------@gmail.comCasey, Well, thanks, I think. Am happy you are pleased, but not very happy aboutsome of the things you wrote, like: "basically a glorified yoga mat: they'd be too painful to crash on bythemselves." And... "The only issue was settling for a relatively unknown company"...a risk? Maybe you should contact any of the hundreds of commercial facilities wehave fit up of the years and see what they say. I think they would disagreewith you both on your description of the mats and of us. Did you not eventake 1 minute to review our website? Glad you are happy with your project, but you should do a little homeworkbefore you make *** statements about product and companies. Having donethis for over 7 years and fitting up and sponsoring hundreds of mmafacilities and even sponsoring fighters, I take a bit of offense to thestatements you have made and would appreciate you editing those reviews. We are not any risk and these are far from glorified yoga mats. Regards, Sean SmithPresidentGet Rung, LLCwww.getrung.com(p) 866.GET.RUNG(p) 480.981.8980 int'l(f) 480.699.8810 -----Original Message-----From: Review of your product [mailto:info@***.com]Sent: Friday, May 21, 2010 9:06 PMTo: info@***.comSubject: Post-Sales DetailsTopic : Post-SalesE-mail: Review of your productComments: I've made a pretty honest review of yourproduct over at Amazon.com and SHerdog.com if you're interested.All I can say is keep up the great prices with a great product! http://www.amazon.com/tatami-martial-------ing-grappling-interlocking/product-reviews/B0031QSTSA/ref=cm_cr_dp_all_summary?ie=UTF8&showViewpoints=1&sortBy=bySubmissionDateDescending http://www.sherdog.net/forums/f67/getrung-mat-review-initial-impressions-121
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Loss:
$225
4 comments
Guest

This so called company president has some real issues. Product is not bad, but as others have stated, he is a weirdo. I would stay clear.

Guest

I have had the same dealings with this "president" and company, my mats are 2 years old and falling apart. I wouldn't mind because they are not top line, but this guy is a weirdo.

Guest

Yes I too have had the honor of dealing with get rung. I purchased about $800 worth of mats.

I was happy with how easy they were to put together. Then when I was all done I noticed my hands were dirty, but in reality it was the black color rubbing off! I wrote to them to ask if this was normal and was basically accused of using the wrong kind of cleaner. I have tried many products and most of them are enviromentally safe and not harsh.

Color still rubs off even after 4 months!

Not very happy with that, buti do not expect any help from get bent! I mean Sean.

Any one else have color rub off?

Guest
reply icon Replying to comment of Guest-196329

Yes, we have had the mats down at a dog training facility for a few months now and are having trouble with the black coming up like crazy. If we walk around with bare feet our fee come away black and we just had a dog use our DIY bathing tubs after running around for an hour and there was a black stream running down the drain from its paws. After having contacted Sean about a much more minor issue initially and seen the type of response we got, I won't be bothering attempting that again.

As to the "wrong cleaner', their website says: "Most any cleaning solution can be used..."

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Mateo Eox
map-marker Woodbridge, Virginia

Getrung.com has horrible customer service.

I too had an experience with getrung.com that I'd like to forget! Since the owner told ebay I was threatening to commit slander against him when I mentioned I would leave negative feedback for poor customer service (yes, really), I have decided to simply cut and paste our e-mail exchange so you can judge for yourself. To set it up, I bought a rubber mat from getrung on ebay, and never received any e-mail communication from the seller after the purchase. A simple email request for a tracking number turned into a hailstorm of e-mails and getrung ultimately cancelling the transaction against my will. Stay away from this company for your own sanity! (Names removed to protect all involved) Me: Dear getrung, Hi, Just wondering if this shipped yet, and if so, what is the UPS tracking number? Thanks GR: shipped tuesday, check for the email from ups that evening, maybe in your spam folder. will arrive this tuesday. Me: If it went into my spam folder, it's been deleted. Please send the tracking number to me. I know you state it will arrive on Tuesday, but if I need to take time off work, it will come in handy so I can know if there are any exceptions... Thanks. GR: please submit a tracking info request via our contact us page on the site and our ops center can respond to you. thanks, Me: So you were able to look up the tracking two emails ago enough to tell me it will arrive on Tuesday, but not provide the tracking number even though that's what was requested. And now you want me to go to a web site which you did not specify and submit a formal request? Great customer service buddy. GR: gee, thanks. sorry you think so little of us. ever cross you mind that the information you desire is in a different business location??? you don't need to be a *** to get support, just use the systems that are in place. thanks again. Me: Let's see who the *** was first. I politely asked you for the tracking number. Instead of providing it like a good seller would, you assumed incorrectly that it was in my spam box. After you looked up the tracking, you refused to provide the number. I guess in your world, "business locations" are so far apart that a simple email or phone call can't obtain the information you've already obtained once before and been requested for multiple times. Your smug replies are amusing, but I'd much prefer the tracking number. I'll give you one more shot at it... GR: 1) I don't have it, I simply can see what day you ordered and time and from that I know when it would have shipped and based on where you are when you will get it. 2) I politely asked you to request it via our site, which is the way we operate 3) now this? have a little common sense and you won't waste more of your own time. If you just request it via the manner we stated, you likely would have had it by now. I can't do what I am not able, no matter how badly you think of me or our company. I have explained to you a simple way to get it, but instead you feel the need to insult me and us instead. I really don't appreciate that. If you need the tracking number, please request it via our website, the contact us page, the email support section, tracking info option. www.getrung.com/contactus.com thank you. Me: 1) Your link does not work. 2) Please provide the correct web address. 3) In an act of exemplary customer service, perhaps you could submit the request for me on this site that only you are able to access, given the enormous debacle you've turned this into. By the way, I don't appreciate you speculating when an item will arrive without viewing the actual tracking information. A large corporation like yours should know that UPS has shipping exceptions all the time... Waiting... GR: sorry, here: http://www.getrung.com/contactus.html Me: (submits request on web site) GR: HERE IS THE UPS TRACKING NUMBER FOR YOUR ORDER. 1ZXXXXXXXXXXXXXX THIS WAS SHIPPED 1/26 AND SET TO ARRIVE 2/2 THANK YOU GETRUNG.COM Me: Thank you. That wasn't that hard, now was it? Hard to believe such efficient service could come from such a huge corporation like yours... ha. GR: I am sorry, but this is not [name removed], he is the owner of the company. I am [name removed] in our operations center. Is there an issue I can help you with? let me know, thanks. Me: Yes, you can tell [the original correspondent] that taking the five seconds to fill out the form on his web site HIMSELF would have spared him a negative feedback and all 1 star DSRs, but since he preferred to waste both his and my time, and was too lazy and smug to provide even rudimentary customer service, he will get exactly that. GR: I am sorry you are so bitter over this, not sure what the issue is to make you so wrathful. Did we not ship out the product exactly as committed for exactly the price you expected? you are really going to be that vindictive based on the owner not fill out a form for you (that I did ask him and he did say he directed you to that and it pretty much just pissed you off). Sorry but that is our process to ensure that emails come from the customer and we are able to respond to them directly. I guess you can do what you want and we cannot stop you, but I don't think we deserve you doing all that. If you are simply going to go that route, we would jsut assume eat the shipping costs, intercept the package, and refund your money. We don't have the need or desire to work with people who are simply *** bent on ruining others. I'll wait until the end of day sunday for your response before I request UPS to return the product and then file with ebay to undo the transaction and then refund your money. So I prefer you not waste more of either of our time as well, please simply advise us if you are going to be honest about the entire transaction (and generally being a good person) or you are going the *** bent route and we'll take care of the rest. Me: It's funny to me how much of an ordeal this order has already been. And how absolutely sure you are of the soundness of your policy. How does submitting that insecure web form assure you any more that I was the requester anymore than Mr. Smith himself typing it in and relaying it to the same email he's been wasting time bantering back and forth for the past 48 hours?! Keep that package coming bud. I don't expect there to be problems with it since you say it shipped on time and the vast majority of your customers have good things to say. I guess if inquiring about tracking and calling a seller out on poor customer service to warn other potential buyers makes me "vindictive" and "pissed", there's not much I can say to change your mind. The negative and poor DSRs will only be geared toward poor customer service unless there are other problems which I don't anticipate (should I?) PS - this would be your cue to "make things right". And no, I'm not asking for money, but maybe a apology that doesn't begin with "I'm sorry you're so bitter!" Lol... GR: after consulting with [the owner], we have decided it is in everyone's best interest to cancel the transaction in full. We have canceled the purchase on ebay (ebay has sent you a notice to confirm this), we have refunded your payment in full, and we have placed an intercept on the package to return to us. Thank you. Me: I did not want a refund, and you supposedly gave me the option to cancel the transaction or not. I told you not to, but you did it anyway. You certainly do reserve the right, but to do so after pretending to give me a choice is, again, horrible customer service. But what should I have expected, right? GR: no, you brought this on yourself, and as I stated, after consulting with the owner, WE agreed on this route. Just being up front and honest as we always are. We did everything we could for you and all you did was threaten us. So why would we complete this??? have a nice day, please do not respond, and take your business elsewhere. Me: And I will be up front and honest as I always am. I am well within my right to leave negative feedback when I receive horrible customer service. It is not slander because it is the truth. And I am within my right to continue to respond as long as you keep emailing me. I am saving each email you send so I can publish this exchange on several web sites in its entirety. Sorry if that's a threat you do not like, but you brought it upon yourself, and they are your own words. Not slander. So please feel free to respond, or not. It only demonstrates your immaturity as a person and company.
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4 comments
Guest

Wow, getrung, please just get over this and move on. And stop harassing me via e-mail. You are coming across as a raving lunatic.

Guest

I can't tell you how much I appreciate the whole story being written here (and Chuck's accurate assesment), but what you are missing is that the entire paste contains a mixture of threads between multiple individuals, not just between the customer and a rep from my company...and some key ommissions.

This customer purchased on ebay and paid timely...fantastic. We shipped that very same day...not too shabby. We input the email address they provided during checkout via copy/paste into the UPS system that generates an email to the address with tracking information that same evening.

This customer emailed me directly a couple days later and I responded with the best information that I had, and it was spot on...product shipped immediately and was on time to them...I could see their sales order only from my location. Then we got insults as to what information we had or did not have and what we could be doing better. Then, yes, I mistyped the url...someone forgive me for that, I am human.

I then corrected it, and they submitted the form that goes to our operations center. They responded almost immediately...and yes the person has the same name, but spelled differently than myself...AND the buyer "accidentally" I am sure, have omitted some of the thread where they question our ethics on who we are saying we are...notice our comment explaining the similar names for seemingly, in the thread, no reason.

Finally as you can clearly see from the customer they threatened not only negative feedback on ebay, but a score of 1 on all the DSR (detailed seller ratings) which are very important to sellers AND 3 out of 4 (shipping, quality, price) we did 100% as expected yet we were being threatened with low scores even before the customer had product in hand. Based on this we chose to expend additional funds, have our product returned to us and refund the buyers money 100%. We don't negotiate with terrorists either...

Now they are launching a smear campaign against us here, on ebay, and other places. I am not saying we are perfect, no one is, but some people do need some restraint, especially when people were helping them and everything was 100% perfect to expectations.

Hopefully people can see the whole story here and don't judge a company by the rantings of 1 person...we fulfill orders for 50+ customers a day...and if we get 1 person like this a year, I guess we are either very good or very lucky...consistently. thank you.

Get Rung

Guest

Chuck, I didn't assume there was a tracking number. I was TOLD there was a tracking number that was sent to my spam box.

That's why, after getrung told me the day it would arrive, I asked for the tracking number. It's all there above if you actually read it.

Guest

There's no excuse for the attitude and responses from the seller but you were a bit of an *** yourself. Why insist on a tracking number?

I can see if the package was late but you insisted on it immediately.

If the seller used the Postal Service there would NOT have been a tracking number, unless of course, the seller used insurance or return receipt. You need to calm down, get off your high horse, and realize that there isn't always some kind of tracking involved in a sale, and let the seller do their part and wait a reasonable amount of time for delivery before you start mouthing off and threatening them.

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Itzel Vlm
map-marker Savannah, Georgia

Horrible customer service at "Get Rung"

Hey, I contacted "Get Rung" because they advertise on their website that they sponsor Combat Sports Athletes and that those interested in sponsorship should e-mail them. As a competitive amateur boxer, I inquired about the details. There was not a link to an e-mail address like they stated, but a box where you could submit messages. I wrote a short message explaining who I was, my boxing accomplishments, and details of my competition expenses that sponsorship would help with. I then submitted my message. I recieved an e-mail reply that stated "thanks for sharing your life story, but I do not know what to do with this message". I perceived this to be rude; but gave the man, Sean Smith (who informed me that he was the company's president), the benefit of the doubt considering that you can not always tell how something is meant when it is written. I wrote back and politely stated that on his site he told fighters to contact him about sponsorship, so thats why I wrote him. He then sent me a series of e-mails belittling me, being disrespectful about my boxing career, and then said "you have *** for brains" as well as "you made an *** of yourself". I maintained my respectful cordiality and informed him that I would contact the "Better Business Bureau". I have saved the full transcript of my correspondence with Mr. Smith and would be more than happy to submit it as evidence. Thank you for taking the time to read my complaint
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3 comments
Suraya Ovi

I wonder if this company spends most of it's time responding to complaints on websites like this one? I see a lot of responses from them with excuses and explanations for their emails.

Guest

actually this is not the whole truth. first off we were sent an email with a partial profile of a person under the guise of "pre-sales".

had no idea what to do with this. then we got a response that the person was seeking mats for free. then we learned that they were in a sport that our product is not even used for. This person threatened us, said they would bad mouth us (case in point this complaint) as well as tell their family members that own mma gyms never ot use us...simply becuase we had no interest in sponsoring a boxer with wrestling mats!!

The BBB tossed the complaint out the window as irrelevant. I would suggest the same.

We stand behind out product and service. Don't let one apple spoil the apple cart.

Guest

May I see this email? I wrote the article about his aggressive complaining.

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Anonymous
map-marker Maple Valley, Washington

Getrung Customer Service is terrible

Beware of Getrung. The prices are good, but they don't know how to ship out products by UPS or answer their phone in a timely manner. I spoke to UPS about the delivery problem and they confirmed that Getrung screwed up the labels. I passed this information on to Getrung and got a very nasty response. The president, "Sean" responded to my complaints about delivery times in excess of 10 days and their lack of telephone service with a weird mixture of sarcasm and whining. Per the other complaint lodged about Getrung and Sean, his emails are incredibly unprofessional. There are other vendors that sell this product. Check them out.
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3 comments
Guest

Both of these contain a significant amount of untruths. And for you to continue to spread lies everywhere is just beyond bad ethics.

Please stop your smear campaign.

You were not harmed in anyway whatsoever, please stop attmpting to harm our company. We cancelled your transaction (which we ate the shippings costs on) due to your threats and insults.

If anyone has any questions about these rantings, PLEASE just give us a call, we'd be happy to discuss them in full detail and you can see what excellent customer service we really provide...as well as the best product on the market.

Guest

Similar experience here. The owner, for some odd reason is very rude and unprofessional.

Simple things (for most companies) like providing a tracking number became blown out of proportion and ended up in 10-15 e-mails batted back and forth, including him calling me a ***. Can you imagine??

Guest

I completely agree with this complaint. I have never experienced worse customer service than at Get Rung!

There continue to be delivery problems with Get Rung! The president of get Rung! has 0% interest in customer satisfaction. The Get Rung!

on-line ordering system is full of errors and not up to date this leads to entirely unreliable delivery for Get Rung! products. But again the worst part of the Get Rung! experience is the total disregard for customer service.

I pointed out errors in the Get Rung! webpage to the president of Get Rung! and his replies included a lie, explicatives and a charge that I had made an error when ordering. This is outrageous.

I took my business away from Get Rung!

and gave it to an alternate on-line interlocking foam mats site which is equally competitive in terms of price. I suggest a thorough search of the competitors before gambling with Get Rung!

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Jason S Xwy
map-marker Orlando, Florida

Getrung.com the worst customer service ever

My wife and I ordered the baby flooring product from this company and called to find out if they could include a border for it at whatever the cost. We had found the same product a 1 1/2 x's thicker for the same price and with a border somewhere else. The owner of the company called me back and let me know that it was my problem not his and there was nothing they would do to help. We have since had e-mails back and forth. As you can see this may be the worst customer service ever. > ----- Original Message ----> From: Jason > To: info@***.com> Sent: Tuesday, March 11, 2008 9:04:22 AM> Subject: Customer Service> > I am writing this e-mail in response to your very poor and > unprofessional customer service department.> After> ordering your baby flooring product I contacted your company to find > out if the border was included.I was wondering if your company could > do anything to help as far as supplying a border since another store > offered the product at the same price at 5/8" thickness with aborder. > I received a call back from a gentlemen who was extremely unhelpful > and rude when I posed my question. Your customer service> representative informed me there was nothing he could do to help and > if that I had a problem with the product I could pay for shipping > costs in both directions to return it.> I> can assure you that any web forums that my wife or myself belong toas > well as any persons we currently know or encounter in the future will > be made aware of the grave disappointment we have in your company.> You> can be certain I will NEVER do business with your company again and > will find time to do what I can to inform others to not make the > mistake I did in placing an order with you. I hope I have not takenup > to much of your time since there are many other customers that you > need to be separating from there hard earned money. I do not expect a > response since I am sure your company does not care about there > customers satisfaction as long as you receive your payment.> > > Sincerely,> Jason --- Sean Smith wrote: > Thank you very much for writing, you spoke with me, and I am the > owner. I am sorry you are so upset, but the product clear does not > come wtih borders and our return policy is stated on our site. I > can't help it that you seemed in shock that we don't have extra > borders...is that my fault?> > I was not rude at all, thank you very much. I am glad you feel you > have so much time to champion such as cause...one simply caused by > your ignorance and disbelief.. Again, we tried to help in answering > your questions...I can't help it if you simply don't like theanswers.> > have a nice day.> > sean> -----Original Message-----From: Jason Sent: Wednesday, March 12, 2008 6:00 AMTo: Sean SmithSubject: Re: Customer Service I find it intresting that such an intelligent man as yourself does notknowhow to spell or use spell check when replying to a matter concerningyourbusiness. I would also like to compliment you on your use of syntax.Themeaning of any of these words can be found at the following website sothatyou may be able to further understand the english language.www.wikipedia.com > This is the "OWNERS" final response. By spamming my e-mail they have made it impossible for me to now return their product would it be clearer if I simply wrote bite me loser? give me a break. you obviously have way too much time on your handsandhave no grasp on reality. so keep digging for what you think may beinsultsbut know that nothing you can say or do will affect me...remember I amrubber you are glue... enjoy your email address has been submitting to 3 online service black listsandalso included in our corporate spam filter so we will not receive anyfurther communication from you.
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8 comments
Guest

WOW why did I not read this before I went there? What jerks.

The guy at the warehouse wanted to charge me 11% extra for using my card. I stormed out. Later Sean says that was for tax & precessing fee. I would understand tax but that is NOT what he said.

What he said was, "I'm not the owner, I dont kno why he charges it"

Now I have a list of great emails for Sean.

I'm happy to forward to you. More proof you want to stay away from Get rung!

Guest

The president of this company, sean, is rediculously rude, this guy thinks he's Bill gates, I only hope the worst for him. I know you read this blog sean and I'm sure you're furiated as that is your personallity.

I am glad that you take the time to respond to these because it is a waste of your time and I hope you spend alot of time doing this and neglecting your business. You are just a horrible person, and everyone that deals with you knows it.

Don't pretend to be a nice guy you are quick to be a *** and you make it very evident in all your communications. This blog could not have happened to a bettter person.

Guest

Got my get rung mats and they are great. Customer service is a little cold but you can't and no way beat the price for MMA mats.

The site does show if mats are out and when they will be available. Just order and you will get the mats even if they are a week late..big Deal.

Guest

Wish I had seen this forum before I ordered from this guy. He told me he was out of blue mats AFTER I ordered.

I told him that gray would be fine and that he would ship the order on a Wednesday. The order shipped with blue mats on , wait for it...FRIDAY!!! I emailed him and advised him I was very unhappy about the situation. He assured me he would take action on his end.

That of course did not include getting my product that I had paid for here on the day I was expecting it. He responded by saying he was sorry I couldn't see the human error element. Easy to say now that he has my money. Yep, don't waste your time on this company.

If you have to pay more from a more reputable company, do it. You'll be better off.

Guest

Yea this Sean guy is really an ***hole. I would never order from this company.

Guest

Wow, I should have read this forum prior to making a purchase with this company. Less than desirable customer service.

Substandard product. I do not recommend buying from this company.

Guest

As the owner of this company, we welcome feedback all the time as we try to provide outstanding service each day.

To clarify a few things, ther are 2 Sean's (1 Sean and 1 Shawn). I guess you could blame our parents for naming us similar names, 11 years a part...we will take that up with them at the next family reunions...

Another point would be that our product does sell out incredibly fast as it is a fantastic product at a fantastic price...so if you have the chance to purchase it from an upcoing shipment, then you decide to wait, and then it is sold out when you call back, we can't be blamed for selling product to those willing to pay for it.

Also, when a product clearly states that something is or is not included, the customer purchases it, isn't it a little wrong for the customer to become irate of the fact that they did not read that?

What you are missing in these responses from people is their unwillingness to simply read information clearly put forth in appropriate places, easy to find, on a website where they are shopping. And the customer here has grossly over simplified what they did or did not do...After mulitple replies and attempts to help or make things even more clear, if the customer decides to blow a gasket and become rude or insulting, yes that customer should expect to be shut down and turned away. Good people don't deserver that type of treatment, especially when they did nothing wrong.

Thanks for letting us clear this up, we welcome all who read to visit our site and see fro yourself. Cheers!

PS-we do have another company, and the make decorative doorbell buttons, we don't install anything...THANKS AGAIN!

Over 3,000,000 square feet of flooring sold in the last 5 years...

Guest

I am usually very much for the mom and pop business but's it's true. This guy Sean is a knucklehead of the first degree.

I called 2 weeks ahead to check quantity for the blue mats. I was looking for 600 - 800 sq ft. I was told he didn't have that much in stock but that a big shipment was coming in next week. Ok, I called the next week, he said "I don't have 600 - 800 sq ft in stock". I explained I had talked to him a week prior, he seemed oblivious to this. He said I had some in but it's all gone. I wasn't sure what to think at that point.

I expressed my concern in paying him $700 and the product being back-ordered. At this he became irrately defensive and told me maybe I shouldn't order from him. I calmly expressed my concern that much of his stock seems backordered much of the time and I simply didn't want to be in that posiotn after handing over my money. At that he got quiet and I thinking how unprofessional he was I told him that I was going to take his advice and NOT be a customer of his. :p

By the way, the reason I had to call him was that the web site was down. He told me on the phone that "his boss" said it would be up in a few days. Later I saw that the Sean I was talking to was listed as president of this company. So who's his boss? :roll

Bottom line was I was able to find even thicker mats that are just like the ones he sells at Sams Club for the same price he sells for. Sams Club was very happy to take my $700 and I was actually able to just walk out of the store with all that I needed. :grin

I understand the moronic name of the company "Get Rung" is because they also install door bells. Maybe this Sean guy should stick to doorbells or he has ruined that business as well with his customer service skills :upset

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